Terms and Conditions

(1) These Terms and Conditions (hereinafter "T&C") apply to all contracts between M Productions, Owner Jan Dobe, Haugenkamp 7, 48167 Münster, Germany (hereinafter "Provider") and the customer (hereinafter "Customer") regarding the provision of game server hosting and dedicated server hosting services via the website mado-hosting.com.

(2) These T&C apply to consumers within the meaning of § 13 BGB (German Civil Code) and entrepreneurs within the meaning of § 14 BGB, unless otherwise stated in the respective offer or in these T&C. Dedicated server offers are aimed in particular at entrepreneurs, legal entities and commercial users; consumers become contractual partners for dedicated servers only if the Provider expressly accepts the order.

(3) Deviating, conflicting or supplementary general terms and conditions of the Customer shall not become part of the contract unless their validity is expressly agreed to in writing.

(4) The contractual offer is exclusively directed at adults (18 years and older).

(1) The subject of the contract is the provision of hosting services, in particular game server hosting for Minecraft and other games as well as dedicated server hosting. The exact scope of services is determined by the respective product description at the time of ordering.

(2) The Provider makes server resources (RAM, CPU, storage) available to the Customer for the duration of the contract according to the selected plan. Two plans are available: Premium and Budget, which differ in features and price.

(3) Premium plan: CPU usage is unlimited. Through a global limit on the total number of servers, sufficient CPU power is ensured for each server. The Premium plan includes all available features, including AI analysis, Mod/Plugin/Modpack browser, auto-backup & restore, server splits, world manager and tools. Premium servers run 24/7 continuously (Eco Mode can optionally be enabled). Budget plan: CPU usage is limited to a maximum of 4 threads. Additional threads can be purchased as add-ons. Advanced features are only available as paid add-ons. Budget servers are subject to mandatory Eco Mode (see paragraph 6).

(4) The Provider reserves the right to change, expand or restrict the service offering at any time. Already concluded contracts remain unaffected.

(5) The Customer receives access to a web interface (panel) for managing their game server as well as SFTP access for file transfers.

(6) Eco Mode (Minecraft Java only): In Eco Mode, the server is automatically stopped if no player has been online for a continuous period of 12 hours. The server can be restarted at any time via the panel and additionally starts automatically as soon as a player attempts to connect. In the Budget plan, Eco Mode is mandatory and cannot be disabled; in the Premium plan, Eco Mode is disabled by default and can optionally be activated to save resources. Stop detection and auto-start are technically limited and may vary depending on game version or modpack.

(7) Server Splits (Premium plan only, or as an add-on in the Budget plan): The Customer may split their plan into multiple logically separate servers. The total RAM allocation across all splits may not exceed the plan's booked RAM. The maximum number of splits per plan depends on the booked RAM and is visible in the panel. Even after downsizing an existing server, the originally booked total RAM allocation of the plan remains available for distribution to further splits.

(8) The Provider provides non-binding tools such as the RAM calculator and the price calculator. The values shown there are guideline values and not warranted characteristics.

(9) Dedicated servers are physical, unmanaged servers with dedicated resource allocation according to the product description. The Customer receives administrative access (e.g. root/administrator access) and is responsible for the operating system, software, services, configuration, security, updates and content.

(10) For dedicated servers, the Provider only provides basic services for hardware, network, power supply, data center connectivity and provision of access credentials. Management, administration, software support, security configuration, migrations, troubleshooting of customer software or ongoing operating system support are not owed unless expressly agreed separately.

(11) Dedicated servers are provided at the Frankfurt am Main location unless otherwise stated in the product description. The Provider may use its own infrastructure, data centers as well as technical service providers and vicarious agents to provide the service.

(12) In the event of hardware failures, maintenance, replacement, repair or short-term shortages, the Provider may temporarily provide technically equivalent or higher-value replacement hardware or replacement capacity, provided that the essential specifications of the booked service (in particular CPU performance class, RAM capacity, storage type and network connectivity) are essentially maintained. Permanent material deviations to the Customer's disadvantage require a separate agreement or entitle the Customer to appropriate statutory rights.

(1) The presentation of products on the website does not constitute a legally binding offer but an invitation to submit an offer (invitatio ad offerendum).

(2) By submitting an order via the website, the Customer submits a binding offer to conclude a contract. The Customer is bound by their offer for a period of 5 business days.

(3) The Provider confirms receipt of the order immediately by email (order confirmation). This order confirmation does not yet constitute acceptance of the offer.

(4) The contract is concluded when the Provider accepts the offer by a separate email (order confirmation) or provides the service (server provisioning).

(5) The contract text is stored by the Provider. The Customer can print it using the browser's print function before submitting the order. After conclusion of the contract, the Customer receives the contract documents by email.

(1) All stated prices are net prices in euros plus statutory value-added tax (VAT). The Premium plan costs €2.00 per GB RAM per month. The Budget plan costs €1.30 per GB RAM per month. Optional add-ons are available from €1.00 per month (Thread add-on: €5.00 per month). The Budget plan with 2 GB RAM has a minimum term of 3 months (90 days).

(2) Payment is made in advance (prepayment) for the selected billing period. Available billing periods are: monthly, quarterly (3 months), semi-annually (6 months) or annually (12 months).

(3) Available payment methods include: credit card (via Stripe) and PayPal. Additional payment methods may be offered on the website.

(4) Service provision (server provisioning) only occurs after full payment is received.

(5) Dedicated servers may require a manual setup time of several business days. Payment is due before setup; however, the booked usage and billing period begins only when the server is provisioned and the access credentials are sent to the Customer.

(6) For dedicated servers, the traffic volume stated in the product description is included. Exceeding this volume is charged at €1.50 per started TB, but at least in the amount of the applicable upstream surcharge. In the event of significant excess usage, suspected abuse or non-payment, the Provider is entitled to throttle bandwidth, block additional traffic or restrict the service until clarification.

(7) For dedicated servers with a monthly net fee of €500.00 or more, or in cases of otherwise increased default risk, the Provider may require advance payment for up to three months, suitable security or a credit check before accepting the order. If the requested security or cooperation is not provided, the Provider may reject the order.

(8) If the Customer is in default of payment, the Provider is entitled to suspend the service until payment is received (server suspension). The obligation to pay the agreed fee remains in effect.

(1) The contract term is determined by the selected billing period, the product description or an individual agreement. Unless otherwise agreed, the contract runs for the booked billing period.

(2) For contracts with consumers, after expiry of an agreed minimum term the contract is extended only for an indefinite period. The Customer may terminate the extended contract at any time with a notice period of no more than one month. A longer automatic renewal of fixed terms does not apply to consumers.

(3) For contracts with entrepreneurs, legal entities under public law or special funds under public law, minimum terms, automatic renewals and notice periods may apply as set out in the product description or individual agreement. Unless otherwise stated there, contracts may be terminated with one month's notice to the end of the current billing period. If a minimum term of 24 months is expressly agreed, the contract may renew for further periods of 12 months unless terminated with one month's notice to the end of the respective term.

(4) Termination may be made in text form, in particular via the customer portal, by email to [email protected] or via the contact form. The termination must clearly identify the Customer and the affected service, e.g. by customer number, order number, server ID or the email address stored in the customer account. If there are reasonable doubts about the identity of the terminating party, the Provider may request appropriate verification.

(5) The right of both parties to extraordinary termination for good cause remains unaffected. Good cause for the Provider exists in particular if the Customer is in default with significant payment obligations, initiates a chargeback or payment dispute without justified reason, becomes insolvent, insolvency proceedings are applied for or opened, breaches essential contractual obligations or § 7 of these T&C, or fails to remedy such breach without undue delay despite warning, notification or suspension.

(6) Good cause for the Provider also exists if data centers, upstream providers, technical service providers or authorities require suspension, restriction or termination due to the Customer, the Customer's content, the Customer's use or a specific suspicion of abuse, or if continued service provision would endanger the security, stability or availability of the infrastructure.

(7) If the Customer terminates before the end of the contract term or requests immediate termination, unused remaining terms are not refunded unless there is a statutory claim, a justified extraordinary termination due to a reason attributable to the Provider, or an express commitment by the Provider. At the Customer's request, the Provider may immediately deactivate and delete the service.

(8) If the Provider extraordinarily terminates a contract with a fixed minimum term for good cause attributable to the Customer, in particular due to payment default, unjustified chargeback or breach of § 7, the Customer remains obliged to pay the agreed remuneration until the regular end of the contract, less saved expenses and any proceeds from possible reuse of the service.

(9) After contract termination or cancellation of a game server, the server will be deactivated for 30 days. During this time, the Customer has no access to the server. After these 30 days, all server data will be irrevocably deleted. It is the Customer's responsibility to back up all desired data before the contract ends.

(10) Notwithstanding paragraph 9, dedicated servers are deactivated immediately upon expiry of the contract term, termination, extraordinary termination or non-renewal, and the data stored on them may be deleted immediately and irrevocably. The Customer must independently back up all required data before the end of the term.

(1) The Customer can change their plan (including plan type, RAM amount and add-ons) at any time via the customer portal.

(2) For an upgrade (switch to a higher plan, more RAM or adding add-ons), the adjustment takes effect immediately. The Customer is charged the prorated difference for the remaining term of the current billing period.

(3) For a downgrade (switch to a lower plan, less RAM or removing add-ons), the change takes effect immediately. The difference is credited for future billing periods.

(4) When switching from Budget to Premium, any booked feature-unlock add-ons (Mod Browser, Auto-Backup & Restore, AI Analysis) are automatically removed as these features are already included in the Premium plan. Resource add-ons (storage, databases, subusers, backups) are retained.

(5) When switching from Premium to Budget, the Customer loses access to advanced features included in the Premium plan (AI Analysis, Mod/Plugin Browser, Auto-Backup & Restore, Server Splits, Tools, unlimited CPU threads). These can be booked separately as add-ons.

(6) Backup retention: In the Premium plan, backups are retained indefinitely. In the Budget plan, backups are automatically deleted after 7 days. With the Backup add-on, the retention period in the Budget plan is extended to 30 days.

(7) Plan reuse and pro-rated credits: If a server is cancelled early or downsized, the unused remaining term is calculated on a daily basis and credited to the Customer's account as a balance. This balance can be applied against future orders or plan changes. Double-counting of already credited remaining terms is excluded.

(8) Pay-out of remaining-term credits in cash is generally not provided. The statutory right of withdrawal (see § 8) and any justified refund in the event of extraordinary termination for which the Provider is responsible remain unaffected.

(9) For dedicated servers, upgrades, downgrades, hardware changes, term changes or cancellations during an active billing period are possible only by prior individual agreement. Unused remaining terms for dedicated servers are not paid out and are credited only if expressly promised or legally mandatory.

(1) The Customer agrees to use the rented servers only within the agreed purpose, the product description, applicable laws and these T&C. Game servers may only be operated as game servers. Dedicated servers may be used for lawful technical purposes unless prohibited by these T&C, the product description or applicable upstream/data center rules.

(2) The following uses are expressly prohibited:

• Use for illegal purposes or distribution of illegal content
• Conducting or participating in DDoS attacks or other cyber attacks
• Spam, bulk email sending, phishing, spoofing or comparable abusive communication services
• Storing, distributing or making available malware, botnets, exploits, warez, illegal downloads or copyrighted material without authorization
• Storing, distributing or making available pornographic or commercial erotic content
• Storing, distributing or making available left-wing or right-wing extremist content, offensive content, calls for terrorism or calls for violence
• Cryptocurrency mining or comparable mining services, regardless of the cryptocurrency used
• Port scans, vulnerability scans of third-party systems, brute-force attacks or other actions that may impair third-party networks, systems or services
• Resale, subletting or commercial transfer of server services to third parties without the Provider's prior consent
• Operation of public proxy, VPN, Tor exit, anonymization or comparable forwarding services without the Provider's prior consent
• Operation of services outside the agreed purpose; for game servers in particular web hosting, VPN, proxy servers or other non-game-server services
• Exceeding the resource limits specified in the plan (RAM, CPU, storage, bandwidth)
• Actions that endanger the stability or security of the infrastructure

(3) The Customer is responsible for all content and activities on their server. This includes the behavior of users to whom the Customer grants access to the server.

(4) The Customer is obliged to keep their access data secret and protect it from third-party access.

(5) In case of violations of these terms of use, the Provider is entitled to immediately suspend the server and terminate the contract extraordinarily. There is no entitlement to refund of already paid amounts in this case.

(6) The Provider is also entitled to temporarily suspend servers, isolate them, filter network traffic or disable individual services if there is a specific suspicion of legal violations, abuse, security risks, third-party complaints or official investigations. Where possible, the Customer will be heard in advance; in urgent cases, the measure may be taken without prior hearing and the Customer will be informed afterwards.

(7) The Customer indemnifies the Provider against all claims, damages, costs and expenses arising from unlawful content, abusive use, breaches of these T&C or violations by persons to whom the Customer has granted server access. This also includes reasonable legal defense costs as well as claims by data centers, upstream providers or other technical service providers.

Withdrawal Instructions

These withdrawal instructions apply exclusively to consumers. Entrepreneurs, legal entities and commercial customers do not have a statutory consumer right of withdrawal.

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (M Productions, Jan Dobe, Haugenkamp 7, 48167 Münster, Germany, Email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You may use the sample withdrawal form below for this purpose, but it is not required.

If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of your exercise of the right of withdrawal compared with the full scope of the services provided for in the contract.

The right of withdrawal expires early if we have fully performed the service and only began performance after you expressly consented to us beginning performance before the withdrawal period expired and confirmed your knowledge that you lose your right of withdrawal upon our full performance of the contract.

A mere provision in these T&C does not replace this express consent and acknowledgment. Where required, consent will be obtained separately during the order process or before service provision begins.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. Any legally owed compensation for services already provided may be deducted or charged separately.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Refund Policy

In addition to the statutory right of withdrawal, we offer the following voluntary money-back guarantee.

The voluntary money-back guarantee does not apply to dedicated servers, individual custom services, separately agreed setup services or contracts with entrepreneurs.

48-Hour Money-Back Guarantee

If you are not satisfied with your service, you may request a full refund within 48 hours of your initial purchase. No reason required. Refund requests must be submitted by email to [email protected] or through our support channel. This voluntary guarantee applies once per customer account and only to eligible game server services.

After 48 Hours

After the 48-hour window has elapsed, this voluntary money-back guarantee ends. Refunds outside this guarantee are provided only where required by law, under one of the exceptions below, or by another express commitment. Upon cancellation, your service remains active until the end of the current billing period unless an extraordinary termination applies.

Service Credits

If a service disruption or error caused by Mado Hosting results in significant downtime exceeding 2 hours within a billing period, affected customers will receive proportional account credits. Credits are applied to the next invoice and hold no cash value. For dedicated servers, service credits apply only in accordance with § 10.

Exceptions - Always Refunded

• Duplicate charges
• Billing errors caused by our payment processor or by us

The voluntary money-back guarantee exists in addition to the statutory right of withdrawal and extends it within the first 48 hours through a full refund without requiring a reason.

Sample Withdrawal Form

(If you want to withdraw from the contract, please fill out this form and send it back.)

(1) The Customer is responsible for backing up their own data. The Provider provides the Customer with the ability to create manual and automated backups via the web interface.

(2) The Provider assumes no liability for the loss of server data, game saves, configurations or other data stored by the Customer.

(3) The Customer is strongly advised to regularly create backups of their data and store them externally.

(4) For dedicated servers, the Provider does not create backups and does not provide backup restoration unless expressly agreed separately. The Customer is solely responsible for complete, current and externally stored backup copies.

(1) The Provider strives for the highest possible availability of services. However, a specific availability is not guaranteed. There is no entitlement to uninterrupted server availability.

(2) Planned maintenance work is announced at least 24 hours in advance via the website (homepage and dashboard), by email and on the Discord server.

(3) In case of unplanned disruptions or emergency maintenance, the Provider will inform the Customer as soon as possible via the mentioned channels.

(4) Short-term interruptions of up to 2 hours due to maintenance work or technical disruptions do not constitute a claim for refund or compensation. For significant outages caused by Mado Hosting, the service credit rules in § 8 apply.

(5) For dedicated servers, unless otherwise stated in the product description, a technical target availability of 99.85% per year applies. The following do not count as unavailability: disruptions in the area of third parties or the internet, force majeure, scheduled maintenance, emergency maintenance, security-related suspensions or measures to prevent abuse, disruptions caused by customer software, misconfigurations, operating systems, applications or customer content, as well as suspensions due to payment default or breach of these T&C.

(6) If an expressly agreed dedicated server availability is not met for reasons attributable to the Provider, compensation is limited to a pro-rated account credit, but no more than the net monthly fee of the affected dedicated server service. Further claims remain unaffected only in accordance with § 11.

(1) The Provider is fully liable for damages resulting from injury to life, body or health as well as for damages based on intent or gross negligence.

(2) In case of slight negligence, the Provider is only liable for breach of essential contractual obligations (cardinal obligations). Essential contractual obligations are those whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the Customer may regularly rely. In these cases, liability is limited to the foreseeable, contract-typical damage.

(3) The Provider is not liable for:

• Data loss on game servers or dedicated servers (game saves, worlds, configurations, plugins, applications, databases, customer files, etc.)
• Actions performed on servers by the Customer or third parties (e.g., fraud, scam, in-game griefing, abusive use or unlawful content)
• Damages due to force majeure, strike, lockout or comparable circumstances
• Damages from downtime due to maintenance work or technical disruptions
• Damages caused by improper use or configuration of the server by the Customer

(4) The Provider is fully liable for the security of customer account data (login data, email address, payment information to the extent stored by the Provider).

(5) The above limitations of liability also apply to the personal liability of the Provider's employees, representatives and vicarious agents.

(6) For dedicated servers, the Provider is not liable for damages or disruptions resulting from administration by the Customer, insecure passwords, missing updates, incorrect firewall or network configuration, customer software, operating systems, services, scripts or changes initiated by the Customer.

(1) The Provider offers an affiliate program through which customers can earn commissions through referrals. Participation in the affiliate program is voluntary and requires a customer account.

(2) Compensation is as follows:

• 20% commission on the first payment of a referred customer
• 10% commission on all recurring payments of the referred customer for the respective plan

(3) The attribution of a referred customer is done via a personalized affiliate link. Tracking is valid for 14 days.

(4) Commission payouts are made upon request by email to [email protected]. The minimum amount for a payout is €20.00.

(5) Affiliates may also be customers themselves and receive commissions on their own orders through their affiliate link.

(6) The following advertising methods are prohibited:

• Spam emails or unsolicited messages
• Misleading or false advertising
• Pretending to have an official partnership with the Provider
• Use of paid advertising with the Provider's brand name without permission

(7) In case of violations of these provisions, the Provider is entitled to suspend the affiliate account and cancel all outstanding commission claims.

(8) The Provider reserves the right to change or terminate the affiliate program at any time. Already earned commissions remain unaffected.

(1) The Provider processes personal data of the Customer in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR).

(2) Details on data processing are described in the privacy policy at mado-hosting.com/privacy.

(3) For payment processing, data is transmitted to the payment service provider Stripe, Inc. Brevo (Sendinblue SAS) is used for email delivery. Cloudflare is used as Content Delivery Network (CDN).

(4) The servers are located in Germany. Dedicated servers are provided at the Frankfurt am Main location unless otherwise stated in the product description.

(1) The Provider reserves the right to change these T&C with effect for the future.

(2) The Customer will be informed of changes at least 4 weeks before they take effect by email. The changes are deemed approved if the Customer does not object within 4 weeks of receiving the change notification. The Provider will specifically point out this consequence in the change notification.

(3) If the Customer objects to the changes, the contractual relationship continues under the previous conditions. In this case, the Provider reserves the right to terminate the contract at the earliest possible time.

(1) The European Commission provides a platform for online dispute resolution (ODR), which is available at https://ec.europa.eu/consumers/odr/.

(2) The Provider is neither willing nor obligated to participate in dispute resolution proceedings before a consumer arbitration board.

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) If the Customer is an entrepreneur, a legal entity under public law, a special fund under public law, or has no general place of jurisdiction in Germany, the place of jurisdiction for all disputes is, to the extent legally permissible, the Provider's place of business.

(3) Should individual provisions of these T&C be or become wholly or partially invalid, this does not affect the validity of the remaining provisions. The statutory regulation takes the place of the invalid provision.

(4) The contract language is German.